13 april 2018
C&C WINGS and it’s websites ccwings.nl – boekingskantoor.nl -, boekingskantoor.net, and tribookings.com , located at the Kipstraat 171 3011 ZX Rotterdam, The Netherlands, wants you to be familiar with how we collect, use and disclose Personal Data. This Privacy Notice is meant to help you understand our privacy practices, including what Personal Data we collect, why we collect it, what we do with it, and how we protect it, as well as your individual rights.
C&C WINGS appreciates the interest you have shown in our company, products and services by visiting our websites (ccwings.nl – boekingskantoor.nl -, boekingskantoor.net, and tribookings.com) or related communication channels, including, but not limited to, our social media pages and/or channels and blogs (together “C&C WINGS Pages”). This Privacy Notice applies to the Personal Data that we collect or process when you interact with C&C WINGS Pages. You can interact with C&C WINGS through C&C WINGS Pages, through the purchase and use of our services, through marketing communications, as well as through our customer support. These interactions can be made by visitors, customers, business customers, suppliers and/or business partners.
Last but not least, your privacy is of sincere importance to us. You have shown your trust in us by interacting with our C&C WINGS Pages and we value that trust. This means that we are committed to protecting your privacy at all times.
C&C WINGS Account Data
When using the term “Personal Data” in our Privacy Notice, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold.
You can choose to create an online C&C WINGS Account to benefit from our services and online shopping experience.
When you create a C&C WINGS Account we collect the following Personal Data:
Country and language preference determined by the extended url from the C&C WINGS page you create your account.
If you decided to create a C&C WINGS Account with your social media account, we may receive the social media profile details you choose to share with us.
Furthermore, we may need the following information when you interact with C&C WINGS as a Professional (i.e. business customer, supplier and/or business partner):
– Company name
-Company phone number
-Customer Account number
We use this Personal Data in order to create and maintain your C&C WINGS Account. You can use your C&C WINGS Account for various services. ‘When using your C&C WINGS Account for a service, we may add additional Personal Data to your C&C WINGS Account. The following paragraphs inform you of the services you may use and what Personal Data we will add to your C&C WINGS Account when you do.
Your C&C WINGS Account creation only happens at your request.
Bookings & Registration Data
You can book a hotel / accommodation or service though our websites and register your booking.
When you book a hotel / accommodation or service, and when your register your booking, we collect the following Personal Data:
-Booking history, which includes an overview of your bookings;
-Details of conversations that you may have with the Customer Care departments around your booking questions or online shop experience questions;
-Details of your registered booking/service, such as the name of the hotel/service, the category it belongs to, date of booking.
We use this Personal Data to fulfil your booking and/or register your booking. When you have a C&C WINGS Account, you may also register your booking. If you sign in with your C&C WINGS Account, your Booking and Registration Data will be added to your C&C WINGS Account. a hotel / accommodation or service as a ‘guest’ we will use your Booking & Registration Data to fulfil your booking but will not add the information to your C&C WINGS Account.
Booking and registration of bookings only happens at your request!
Online Feedback Data
You can choose to give your feedback, comments, questions, ratings and reviews in online evaluations (Online Feedback).
Where you make use of this opportunity, we will process the following Personal Data:
-Your cookie ID;
-Your feedback/comments/questions/your rating review;
-Your contact details in case you provide them to us:
We use this Personal Data to provide C&C WINGS with valuable insights to improve our C&C WINGS Pages.
Social listening Data
When you interact or communicate on social media channels/pages/promotions and blogs (e.g. when you click on ‘like’ or ‘share’, when you post and share comments and when you submit ratings and reviews) your Personal Data is processed by a third party that provides social listening services to C&C WINGS. This means that the third party that provides social listening services will retain a copy of your online publicly available interactions to which the third party has provided us access.
The Personal Data we collect includes publically available data provided in the social media context by you from the relevant social media provider via a third party that provides social listening services such as: name, gender, birthday or age, homepage, profile photo, time zone, mail address, country, interests, and comments and content you have posted/shared.
We use this Personal Data to gain a general view of the opinion of people about us and our brands and to get an idea of relevant online influencers and to resolve issues and/or improve C&C WINGS services
Consumer or Customer Care Data
You may interact with our Consumer or Customer Care centers.
When you contact Customer Support, or when you communicate with one of our C&C WINGS Customer Care representatives by email, phone or in writing we will use the following Personal Data:
-Your Account data;
-Your booking history, the content of your questions, or requests that you addressed.
We use this Personal Data to provide you with consumer and customer support – which may be service related -, respond to your inquiries, fulfil your requests and provide you with related customer service. . We also use this Personal Data to improve, fix and customize our websites and services, to meet compliance standards.
Improve our products and service (Improvement Data)
Where we use Personal Data we have collected from you while you have been using our C&C WINGS Pages for analytical purposes, we do this in order to improve our websites and to enhance your user experience. We also do this in order to have a general overview of the category of audiences that are interested in our websites.
This Privacy Notice does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the C&C WINGS Pages link. The inclusion of a link on the C&C WINGS Pages does not imply endorsement of the linked site or service by us or by our affiliates or subsidiaries.
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or in connection with the C&C WINGS Pages. These other organizations may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your Personal Data may be processed by those other organizations.
Third-party cookies or other tracking technologies
The data collected is used to:
-Ensure that the digital channel functions properly;
-Analyze digital channel usage so we can measure and improve performance of our digital channels;
You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating on our website or app, most of the features will be still accessible without cookies.
How do we secure your Personal Data?
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at [email protected]
How long will the Personal Data be kept?
We will retain your Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (I) the length of time we have an ongoing relationship with you to participate in the C&C WINGS pages; (II) whether there is a legal obligation to which we are subject; or (III) whether retention is advisable in light of our legal position such as in regard to applicable statutes of limitations, litigation or regulatory investigations.
Jurisdiction and cross-border transfer
Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the C&C WINGS Pages you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.
Your rights and choices available to you
If you would like to submit a request to access, rectify, erase, restrict or object to the processing of Personal Data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us at [email protected]. We will respond to your request consistent with applicable law.
In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Data. For your protection, we may only implement requests with respect to the Personal Data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request.
You may also opt-out from receiving electronic communications from C&C WINGS. If you no longer want to receive marketing-related emails on a going-forward basis, you may opt-out by clicking the unsubscribe button at the bottom of each promotional email you receive from us.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g. when you make a booking or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completing of such a booking or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.
If you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, certain C&C WINGS Services.
Special information for parents
The C&C WINGS Pages are not directed to children, as defined under applicable law, and we do not knowingly collect Personal Data from children. It is, however, C&C WINGS policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing Personal Data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests.
If a parent or guardian becomes aware that his or her child has provided us with his or her Personal Data without their consent, please contact us [email protected]. If we become aware that a child has provided us with Personal Data, we will delete his/her data from our files.
How can you contact us?
If you have any questions about this Privacy Notice or about the way C&C WINGS uses your Personal Data, please contact our Data Protection Officer at [email protected]. Alternatively, you have the right to lodge a complaint with a supervisory authority competent for your country or region.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|